As the first point of contact, the Receptionist & Order Entry professional plays a crucial role in providing the highest level of customer service. This position ensures every customer feels they are our first priority while efficiently managing front-desk operations and accurately entering orders into the system. To succeed in this role, a positive and upbeat attitude, exceptional organizational skills, and the ability to thrive in a fast-paced environment, is a must. 

TYPE: FULL-TIME, IN OFFICE  |  WORK LOCATION: KANSAS CITY, MO

WHY JOIN US:

• Paid Training and ongoing development opportunities
• Excellent schedule:  Monday - Friday, 8:00 a.m. - 5:00 p.m.
• 11 Paid holidays
• Competitive PTO accruals with no waiting period
• Comprehensive benefits package, including medical, dental, vision, 401(k) with employer matching and company paid life insurance and more

CHARACTERISTICS OF THE RIGHT PERSON FOR THIS ROLE:

• Customer-Focused: Delivers exceptional customer service, ensuring every customer knows they are our priority. 
• Views the Glass Half-Full: Consistently approaches all interactions with a positive attitude and contagious enthusiasm. 
• Detail-Oriented: Demonstrates a thorough and accurate result, with a keen eye for details.
• Organized & Efficient: Exhibits strong time management and organization skills to effectively manage day to day office functions.
• Adaptable Under Pressure: Capable of juggling multiple projects at once and maintaining flexibility, especially during periods with high order volume.
• Collaborative Team Player: Works effectively as part of a team, coordinating seamlessly with closers, title officers, and various departments.
• Natural Communicator: Comfortable communicating with customers and team members on a wide range of topics, via phone, email, and in person. 
• Trustworthy: Adheres to strict standards to maintain the confidentiality of all customer information.

YOU'LL NEED THESE SKILLS & QUALIFICATIONS TO BE SUCCESSFUL:

• Strong alignment with the company’s core values, using them to guide day-to-day work and decision making.
• High school diploma or equivalent education.
• At least 1 year of related work experience is preferred.
• Strong customer service skills coupled with a can-do attitude and friendly demeanor.
• Ability to accurately document details and coordinate projects in a timely manner.
• Proficiency in continuous typing and general telephone skills.
• Ability to read, analyze, and interpret work-related documents, alongside foundational math skills for processing receipts.
• Capability to lift and/or move up to 15 pounds occasionally within a general office environment.

OUR COMMITMENT
Security 1st Title LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Security 1st Title LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.

JOB CODE: RO 21300