Account Servicing Assistant
What We Do
At Security 1st Title, we provide Title Insurance and Escrow Services for customers buying, selling, and refinancing their homes. We protect property rights through the careful examination of each property history to ensure they are free of liens and other title defects. We are dedicated to protecting our customers’ interests while offering the best-in-class customer service throughout the process.
Who We Want
We are looking for hard-working and dedicated individuals. If you have a strong work ethic, solid customer service skills, and are willing to learn, we would like to interview you for our team.
Highlights
Paid Training
Work Days: Monday-Friday
Valuable education and knowledge in the real estate industry providing real-life benefit
Position Details –Account Servicing Assistant
The Account Servicing Assistant will be expected to book new loans/contracts, review documents, and be a point of contact for both internal and external customers regarding process and procedures for the servicing of accounts including but not limited to relaying information regarding timeframes, payment amounts, account status, and other information as may be required. Specific job responsibilities include:
- Communicate with customers, internal and external, in a courteous and constructive manner
- Reviewing documents
- Gather and analyze loan level information
- Data input and interpretation
- File management such as transaction notes, scanning, maintaining file-level documents
- Booking new accounts
- Preparation of documents
- General banking activity
- Drafting customer correspondence
- Sending notifications in a timely manner
- Contributes to team effort by accomplishing related tasks as needed
- Other duties as assigned
Expectations
- The person in this role must align with the company's core values
- Take direction and ask for clarity when necessary
- Ability to collaborate with the team
- Ability to work overtime as requested and approved by management
Job Qualifications
- High school diploma or equivalent (required)
- 1-3 years of experience in accounting, lending, or mortgage servicing is preferred
- Previous office experience is required
- Bilingual preferred
Skills and Abilities
- Problem solving, detail orientation, analytical and critical thinking
- Proficiency with Google Suite
- Ability to provide outstanding customer service
- Excellent verbal and written communication skills
- General math and accounting knowledge
- Maintain workflow and productivity in a high-volume and fast paced atmosphere
- Flexible and decisive
- Time management and organization
- Collaboration
Job Type: Full Time
Schedule: Monday to Friday
Work Location: 727 N Waco - In office
Security 1st Title, LLC is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Security 1st Title, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time."